1. FREE USA DOMESTIC SHIPPING & 3-DAY DELIVERY (for products with the FREE 3-Day Delivery badges in USA territories only) FROM USA WAREHOUSE All orders with the FREE 3-Day Delivery badge are processed within 1 business day (excluding weekends and holidays in the USA) after receiving your order confirmation email. You will receive another notification when your order is shipped out. This FREE 3-Day Delivery is for USA only 2. We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world. Except that the delivery time will be extended beyond the 1-3 day free delivery offer for the USA (for delivery time to all other countries apart from the USA please refer to the estimated international shipping times below
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS to all USA territories and worldwide.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Local USA products shipped from our USA warehouse to local USA customers attracts no customs except for shipments outside of the USA. We are not responsible for any custom fees on international shipments once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||1-3 business days (from USA to USA)/10-30 Business days (from China to USA)|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 2 days for the USA and 5 days for the rest of the world, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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