1. FREE USA DOMESTIC SHIPPING & 3-DAY DELIVERY (for products with the FREE 3-Day Delivery badges in USA territories only) FROM USA WAREHOUSE All orders with the FREE 3-Day Delivery badge are processed within 1 business day (excluding weekends and holidays in the USA) after receiving your order confirmation email. You will receive another notification when your order is shipped out. This FREE 3-Day Delivery is for USA only 2. We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world. Except that the delivery time will be extended beyond the 1-3 day free delivery offer for the USA (for delivery time to all other countries apart from the USA please refer to the estimated international shipping times below
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS to all USA territories and worldwide.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Local USA products shipped from our USA warehouse to local USA customers attracts no customs except for shipments outside of the USA. We are not responsible for any custom fees on international shipments once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||1-3 business days (from USA to USA)/10-30 Business days (from China to USA)|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 2 days for the USA and 5 days for the rest of the world, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This toy was our desperate attempt to get out 10 months husky to chill a little. To be honest, I was doubtful that it would work. However, this toy definitely exceeds all expectations. She is playing with this ball for an hour daily, which is amazing. I also use it sometimes as a slow feeder - using not treats, but her food to fill the ball. Great toy.
Works well for our bored troublemaker puppy. You can fill the ball with small dog treats, and it rolled very easily - so the puppy can chase it and chew for quite a long time. Doesn’t keep her busy all day or anything but it will kill 15 minutes or so!
I have two dogs - a golden lab and a very hyper beagle. I use different treats to fill the ball, sometimes even peanut butter. Lab is a bit lazy and just chew whatever is on the surface, but for the beagle, it's a great game! He chomps and works his ball until every tiny protrusion and indentation is completely free of everything edible. Highly recommend.
Good ball, smells weird
Very nice toy for a smaller dog, but I guess the big ones would just chew through it
Amazing puzzle toy! Great for a car trips or to distract our three dogs between the meals. Pretty fun to hide the treats deeper in the ball and leave just a few on the surface. It also rolls, which adds another level of intrigue and difficulty. Very good design!
This toy is amazing. Even my elder Maltese LOVES this. She normally has to do a trick to get a treat, she's loving the treats buried deep within these toys. She even took the ball to her bed to play with, even there were no treats.
It's heavier than I thought, so be careful if you throwing it inside
The ball is slightly smaller than I imagined, and I was worried it would be to easy to find all the treats. But I wedged quite a few in there and it took my Hassie a good while to pick the toy clean! She is a very curious and energetic pup so I am always happy to find a new source of enrichment for her.
I put treats in it and give it to my dog and she loves it. After the treats are gone she chews and plays with it for a long time. You can play fetch with it too. I am very happy with this purchase.
We have an older dog that has some cognitive issues. It was recommended to get her puzzle toys, so I've decided to try a treat ball. We use the small training type treats and put in this and she would stay busy for an hour or more! She enjoyed it!! They are sturdy as well!
Not 100% chew proof but still fun!
I needed something that would distract my 3 month old puppy while engaging her mind. The rubber material they use to make this is very sturdy and easy to clean. I usually soak it in some soapy water just to get in all the crevasses but always comes clean well.
I give this ball to my dog on my way out to work in the morning as a sort of treat/toy to keep his anxious little brain off the stress of me leaving. It doesn't' take him long to get all of the kibble out but he seems so excited whenever I get it out, and he is still definitely working on it while I'm walking out the door. So it works perfectly for my purposes. I am super happy with this purchase.
My puppy is a rough nibbler as she goes through her teething. She has ravished any "tough" labeled toys so far. And then this ball came! We just got the balls today, but she's in love with them already. So much so that she has forsaken her favorite chew toy. Not sure about durability, will update the review later.
My dog isn't a big chewer, so we didn't get any problem with the ball. Already used it for every evening during past two weeks, and the ball is still intact. Well-made!
I bought it as a gift to our two pups who love dog puzzles. They Loves it!!! Great for keeping them busy and also clean teeth. I broke the dog treats to smaller pieces to hide it deeper in the ball.
Amazing teether! My dog went crazy for the ball filled with little treats, and finally my shoes are safe.
Came two weeks ago and still in good condition. I mix up treats - somedays it's cheese, sugarless peanut butter or broken to pieces puppy treats. It works any time! He gets excited when he sees me pick it up and it works great as a distraction.
The ball came with a scent, something like mint. I washed it a few times, but still, at first my dog wasn't very excited - guess the mint smell was mixed with treat smell.
Seems pretty durable, so I hope this one will last for a while!
Durable and fun toy, but it's not easy to clean
Such a great find! My dog is now getting busy for awhile I'm leaving home. I just moved and she has separation anxiety when I leave, but this ball is really helpful.
Not as durable as expected
Good toy, a bit hard to fill up
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