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Product Details


Designed for stress-free travels with pets
Pets can be the best travel companions, but they also experience a lot of fear when outside of their comfort zone. The Hideaway Duffel is designed to help keep pets safe, healthy & secure.
Thoughtfully Designed
Convenient Three-Way Mesh Entry
The three mesh sides provide your pet with ample ventilation during your travels, which is extremely important. The top-loading design is convenient for loading cats.
Pet-Approved
Help Reduce Your Pet’s Travel Stress
The Hideaway Duffel keeps your pet comfy and cozy while reducing the amount of stimuli they receive, for less fear, anxiety, and stress while traveling.
For pets’ security and comfort
Excellent travel experience
Award-winning product
The Hideaway™ Duffel Pet Carrier was awarded 2017 Best New Product for Pet Fear, Anxiety, & Stress by the organization Fear Free Pets.
Easy to clean & wash
Wash the poly fleece baseliner effortlessly in the washing machine. The coated polyester woven fabric exterior is easily cleaned with soapy water.
Super convenient pocket
Easily carry your pet’s treats, medications, waste bags, and other essentials in the ergonomic side pocket of this premium carrier bag.
Perfectly sized & portable
Dimensions 17″L X 12″H X 10″W, with the max load of 16lbs, it’s AIRLINE APPROVED! Compliant with major airlines’ in-cabin carry-on regulations.
Easy access to your pet
For optimal stability in motion, connect your pet’s harness to the interior clip. Also, you can zip the privacy covers shut to close out distractions or unzip them during downtime to talk to your pet.
Ultimate Comfort & Protection
Frequent travelers know that comfort and protection are must for their pets. That’s why this carrier is made with a water-resistant coated polyester canvas exterior and “fur catch free” silky interior lining. Patent sound barrier minimizes pet’s travel anxiety and shields pet’s sensitive hearing from elevated environmental noise.
About Prefer Pets

My husband and I started Prefer Pets in 2006 on an afternoon drive to Victory Park in Pasadena CA, to spend a lovely Saturday with our 2 pekes, Button and ShoSho. On our way there, our boy Button escaped from the carrier that we had bought at a pet box store and proceed to play with us by running around on the floor of the car, ducking under the car seats, and finally wedging himself behind the brake pedal (Button being a tiny 3 months old at the time). Luckily, we were able to stop the car without any injury.This is when we knew we need to have a better carrier to travel safely with our 2 fur-kids.

From our first carriers, original duffel and original backpack, created with features and functions that we wished we had on that day, we have persistently evolve the designs of our bags based on feedbacks and pressure points from real customers and from our own journeys with Button and ShoSho as they grew older. Every Prefer Pets product that we make, it is with the thought of what we would want ourselves in term of mindful designs, quality material & construction, and customer service when we were buying pet products for Button and ShoSho.

Today, we proudly remain a family business and are still based in Southern California, and while our little boy and little girl are no longer with us, we are committed to continue making quality travel carriers for pets and the people who loves them, for enjoying life’s journey with their own Buttons and ShoShos.

Designed In
Rancho Cucamonga, California
Established
2006
Brand values
Small Batch

Shipping & Payment

SHIPPING & DELIVERY

1. FREE USA DOMESTIC SHIPPING & 3-DAY DELIVERY (for products with the FREE 3-Day Delivery badges in USA territories only) FROM USA WAREHOUSE All orders with the FREE 3-Day Delivery badge are processed within 1 business day (excluding weekends and holidays in the USA) after receiving your order confirmation email. You will receive another notification when your order is shipped out. This FREE 3-Day Delivery is for USA only 2. We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world. Except that the delivery time will be extended beyond the 1-3 day free delivery offer for the USA (for delivery time to all other countries apart from the USA please refer to the estimated international shipping times below

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS to all USA territories and worldwide.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

Local USA products shipped from our USA warehouse to local USA customers attracts no customs except for shipments outside of the USA. We are not responsible for any custom fees on international shipments once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. Local shipments within USA takes between 1-3 Days for customers to get their products. But international shipments may vary based on our estimates below:
Location *Estimated Shipping Time
United States 1-3 business days (from USA to USA)/10-30 Business days (from China to USA)
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 2 days for the USA and 5 days for the rest of the world, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Ez Global Shoping (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://ezglobalshoping.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Customer Reviews
4.8 (25 reviews)
5 stars
(19)
4 stars
(5)
3 stars
(1)
2 stars
(0)
1 star
(0)
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I**d
23 Oct 2021

Used this UAE to USA flight for my cat. It's well made and sturdy.

K***e
22 Oct 2021

My dog is older and I'm always looking for new ways to transport him because he goes with me everywhere. He has a stroller and an airplane duffel. This bag caught my attention because I wanted something that would allow me to carry him on my back or front when we are going to public events and not have to deal with the stroller. He loves it and is very comfortable with it. I like the fact that I can keep it open so his head can be out to socialize with others. Very comfortable for me and very workable. The size is perfect. I wish I could lower it when I'm carrying him in front, but the versatility of the other handles/straps makes it workable.

J**n
22 Oct 2021

I spent A LOT of time looking for a duffel to pick up my pup, and this was perfect! It has a good amount of pockets for storage and looks nice too! I had no problem flying Southwest with this duffel and was surprised my golden retriever pup could fit and be comfortable.

D***l
21 Oct 2021

Great bag! Great buy!

N****e
21 Oct 2021

worked perfectly well during my corgi's pup first flight!

P***e
20 Oct 2021

Cute design.

H***e
19 Oct 2021

Product delivered as described, thank you! Upon initial inspection, the duffel appears well made and plenty spacious for our 5mth old rescue puppy (pug). To assist others, please know we purchased the large duffel for our puppy that weighs 13 lbs and is approx 22 inches in length, head to tail. He has plenty of room to turn around and he fits comfortably. We are looking forward to using it here soon and will post a follow up.

K***e
19 Oct 2021

Super handy, good quality!

N***r
18 Oct 2021

This item is very comfortable. My dog absolutely loves getting into it even if we’re not going on for a ride in a minute. I open it and he goes into it with such a breeze I definitely recommend this to all pets especially for traveling!

P****s
18 Oct 2021

Perfect for traveling. Great for letting your puppy have some room. Shipped fast!

U***d
17 Oct 2021

This is a great pet duffel for taking your small dog or cat on flights. There is lots of ventilation so your pet will ride comfortably too. It is well made and stylish too.

E****g
17 Oct 2021

Not as sturdy as expected. Zippers aren’t easy and when one side isn’t zipped, the top nearly collapses.

G***d
17 Oct 2021

So far so good

J***f
16 Oct 2021

Since I have had this less than one month, all is good. It seems well made and holds my cats. I purchased this for my cats. My cats like to be inside the duffel all the time. I think they feel safe. When I took my ailing cat, the white one, into the Vet, other PetParents wanted to know all about the duffel. I directed them here. My Maine Coon has made this duffel his own.

T**m
16 Oct 2021

I purchased this for my pet cat as she is afraid of most everything. I put this on the floor so that she could get used to it and she actually goes in. These will be better trips to the vet. Well made and can be used on air flights.

H***r
16 Oct 2021

This is the best duffel we were able to find for our Boston terrier who travels with us domestically. We love that we can expand it to give him a little more room once we’re up in the air. The only negative is that it’s not very spacious as I think.

M***r
15 Oct 2021

is a perfect bag and we highly recommend it!

B***f
15 Oct 2021

The bag is very sturdy, but lightweight! The mesh is not the cheap mesh you find in other duffels that is easily torn. This is extremely well made!! Don't be put off by the price as it is great quality and worth every penny!! I've had cheaper bags, but they have fallen apart quickly!!

N***l
14 Oct 2021

I like it! 4 stars because I haven’t used it yet.

L***a
12 Oct 2021

So far this year my pup and I have taken about 15 rountrips this year and we have about 5 more to go for this year. She knows this bag is her house and it means travel! I have a 7 lb. Chiweenie with a very long body. She lays out comfortably in this bag. People stop and ask me constantly about this bag. Best doggy backpack on the market!! It has great ventilation, lots of strap options, and is pretty sturdy. There are 3 improvements I wish could be made. 1.) I wish the logo was in a better spot so it could show when I use it. 2.) I wish there was a bigger velcro storage pocket. 3.) I wish it came in hot pink!! (Pink is our fav color!) But these little things won't let me keep my pup from her favorite bag!

M***e
12 Oct 2021

It is compact

T*****a
11 Oct 2021

I highly recommend this bag!!

C***r
10 Oct 2021

I have 3 cats that I need to take overseas with me when I move next from the U.S. to Europe next month. My nerves have been a mess trying to find a duffel that was IN-CABIN AIRLINE COMPLIANT, while being roomy, comfortable, breathable and SAFE/STURDY for my cats. BRAVO! You have all the right attachments and all the right design!! The bag is sturdy, but not heavy. The material is strong and safe. This is BRILLIANT! ABSOLUTELY BRILLIANT!! THANK YOU! THANK YOU!! WELL DONE!! If I could give you 10 stars, I would!! I am so grateful to you for making a smart, safe and reliable duffel to transport my babies in! WELL DONE!!!!!!!!!!!!!!!!!

Q***e
10 Oct 2021

This is the second one we purchased —only because we accidentally left our other one on the train in the airport! (Don’t worry, we had the dog on a leash with us.) We liked it so much we ordered the exact same one. Sturdy, looks good, comfortable for our dog. Recommend it.

O***v
10 Oct 2021

Very versatile bag which is great for traveling. My husband and I bought this mostly to be used as a handbag, and to travel under the airplane seats. Size is good for our Chihuahua mix, she's short but longer body. More other color options would also be nice, but that is obviously not a big deal.

Super hot! Several others have checked this out in the last few hours

Hideaway Duffel – Aqua

25 Reviews
US $0.00 Free
1-3 Days Within USA (Ships Out Fast Within 24 hours)
Selling fast: get yours before it’s gone!
FREE 3-Day Delivery
If you order within 2 hours 0 mins
Arrives by Wednesday, Oct 27
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